When Clients Trust Your Advice But Not Your Business

Trusting Advice vs. Trusting a Business In nearly every industry I work with, practitioners describe themselves the same way: “we are trusted advisors to our clients.”  The “trusted advisor” model is seen as both an attained aspiration and a necessary part of doing business.  But when I look across the professions, I see an interesting … Read more When Clients Trust Your Advice But Not Your Business

Managing the Captive Research and Analytics Firm

Last year, we undertook a research project to examine an under-explored type of professional services firm: research and analytics firms that are tightly held and closely aligned with a parent company like a PR, advertising, or media agency. We call these captive agencies because they’re much more tightly integrated with their parent firm than a … Read more Managing the Captive Research and Analytics Firm