Handling Complexity: The Checklist Manifesto for Professional Services

I just finished reading Atul Gawande’s The Checklist Manifesto – a book that has been sitting on my kindle for an embarrassing amount of time, but which I put off because I thought reading the New Yorker article was enough.  I was wrong: this is one of the most important books I’ve read for thinking … Read more Handling Complexity: The Checklist Manifesto for Professional Services

It’s Not What’s In Your Toolbox, It’s What You Build With It

Imagine you’re doing a renovation on your house and you meet with contractor to see if he’s the right person for the job.  He shows off his toolbox – that he has wrenches, hammers, saws, pliers, and a full set of ratchets.  He tells you that he knows how to use every tool in that … Read more It’s Not What’s In Your Toolbox, It’s What You Build With It