Your business succeeds because clients like working with you, simple as that. Yet despite the importance of healthy client relationships, many firms don’t truly understand them. Instead of using data to find their best opportunities, firms rely on anecdotes. And most focus the bulk of their business development resources on winning new clients, ignoring opportunities with existing clients. We help our clients deliver not just quality work, but quality service, so that they can grow relationships with existing clients, and market a unique value proposition so they can win business with new clients.
Improve Your Service Quality
Delivering good work is only half the equation to client success, you also have to deliver great service. But while many firms are technically capable, they forget to look at their service from a client-centric viewpoint. Our service model starts with why the client hired your firm in the first place and proven approaches to delivering quality service. We help our clients rescue struggling accounts, identify best practices, and grow their business through comprehensive service quality programs that include measurement, continuous improvement, and strategic account reviews that set them up for successful, long-term, mutually beneficial relationships with their clients.
Market Your Point of View
To grow your firm, you need to grow your reach. But the market for professional services firms is increasingly commoditized and competitive. Successful firms don’t just market what they do, they market how they think. We help you identify what’s unique about your point of view, how it benefits clients, and then translate it into a content-centric marketing plan that attracts the right kind of prospects, generating high quality leads and shortening your sales cycle.